FAQ

We accept reservations online 24 hours a day.

First-time patients are requested to make an online reservation.
If you make an online reservation, you can easily change or cancel the time yourself, and you can also fill in the medical questionnaire.
Counseling time may be shortened if the medical questionnaire is not filled out in advance at the first visit.
Please note.

Reservations, reservation changes, and cancellations can be made online.

* You will need the email address and password you used when making the reservation.

*For changes/cancellations, see [3. Can changes/cancellations be made? 】Please refer to the.

Click here for WEB reservation and other reservation related information
https://biancaclinic.jp/contact/

You can check this on our website or on our official LINE My Page.

https://biancaclinic.jp/recommend/33256/

*Be sure to log in to My Page from the reservation form you made a reservation.

The monitor's price and discount rate vary depending on the degree of change and exposure of photos and videos.
Details will be determined by the doctor during the consultation.

Check out the doctor's schedule here.

→https://biancaclinic.jp/doctor/
You can check the availability on the web reservation.

→https://biancaclinic.jp/contact/

ReservationIf you register as a friend ofReservationYou can make a reservation, change or cancel it.

We will send you information on advantageous campaigns and coupons, so please register as a friend.

ReservationRegister as a friend ↓

https://page.line.me/cin6511g?openQrModal=true

Reservations can be changed or canceled up to 48 hours before the reservation date.

[A change/cancellation fee of 48 yen (tax included) will be charged after 2,200 hours]

Changes and cancellations on the day or the day before cannot be accepted online, so please contact the clinic.

*We cannot accept changes or cancellations even if you contact us by e-mail at the time of reservation confirmation.note that.

[How to change/cancel from direct reservation/LINE reservation]

(* A direct reservation is a reservation made directly at the clinic reception desk or by phone)

① BIANCA's LINE (https://page.line.me/cin6511g?openQrModal=true).
(XNUMX) Tap [Click here for each menu].
③Tap the reservation screen, open the three lines displayed in the upper left, and tap the reservation list.
④Tap <<View Details>> for the reservation you want to change or cancel.
⑤Tap the appropriate item of <<Change Reservation>> or <<Cancel Reservation>> displayed in the reservation date and time column.
⑥ If you select "Change reservation", please complete the first/return visit, select the treatment menu, nominate a doctor, specify the date and time, and confirm the reservation.
⑦ If you select "Cancel reservation", select "No/Yes" at the bottom right of the cancellation screen.
⑧ After making changes or cancellations, please check the reservation list again to make sure there are no mistakes in the reservation details.

*Direct reservations can only be canceled on My Page.If you wish to make any changes, please cancel and re-book.

[How to change/cancel from WEB reservation]

① From the BIANCA website, the WEB reservation screen (https://biancaclinic.jp/contact/).
② Open the three lines displayed on the upper left and tap the reservation list.
③ You will be taken to the login screen, so please enter the email address and password you used when making the reservation and log in.
④When the reservation list is displayed, tap <<View Details>> for the reservation you want to change or cancel.
⑤Tap the corresponding item of "Change reservation" or "Cancel reservation" displayed in the reservation date and time column.
⑥ If you select "Change reservation", please complete the first/return visit, select the treatment menu, nominate a doctor, specify the date and time, and confirm the reservation.
⑦ If you select "Cancel reservation", select "No/Yes" at the bottom right of the cancellation screen.
⑧ After making changes or cancellations, please check the reservation list again to make sure there are no mistakes in the reservation details.

[How to cancel by phone]
(XNUMX) We also accept a method of leaving a message on the answering machine with the details of your cancellation request following the navigation dial.
* In the case of changes, the answering machine cannot be used, so please speak directly with the operator.

You can check how to use My Page from the URL below.

 https://biancaclinic.jp/recommend/33256/

Click here for campaign monitor information.
Click here for information on Ginza-in:https://biancaclinic.jp/recommend/
Click here for information on Omotesando-in Temple:https://bianca-omotesando.jp/category/news/

We also distribute discount coupons on LINE.

Click here to register as a friend:https://lin.ee/bi1Issi

WEBSITEReservations can be made within the range displayed on the reservation screen.WEBSITEPlease check the reservation screen.

365Day,24TimeWEBSITEReservation is possible.However, please note that it may not be available due to system maintenance.

first-time patientsWEBSITEPlease make a reservation.

WEBSITEIf you make a reservation, you can easily change or cancel the time yourself, and you can also enter the questionnaire.

Counseling time may be shortened if the medical questionnaire is not filled out in advance at the first visit.Please note.

If you are more than 10 minutes late, it may be treated as a cancellation (no treatment or counseling on the day), so please understand in advance if you are late.
*There is no need to contact us about being late as we will be responding to the above.

partWEBSITESome treatments cannot be reserved, so please contact us by phone for details.

There is no waiting list, but you can make a reservation at any time if there is a cancellation.WEBSITEPlease check the reservation screen.

In order to handle personal information, we ask that you make a reservation from yourself.

If you have difficulty making a reservation by yourself, please contact the clinic.

First of all, we ask you to come to our hospital for counseling only, and then decide which surgical method to apply.

After consulting with a doctor, if the person in question wishes to have surgery, we will fill in the necessary documents and make a reservation for surgery (20%), you will be able to make a reservation for the surgery date.

On the day of surgery, the balance (80%) and then undergo surgery.

■Please note that we do not accept appointments for surgery prior to counseling.

Post-surgery appointments can also be booked online.

Please select the option for [Post-treatment follow-up examination/monitoring photography] and make a reservation.

If you are visiting for the first time, please bring your identification (My Number Card, driver's license, insurance card, passport, etc.) to verify your identity.

For those undergoing treatment (skin treatment/injection treatment), please bring your own makeup tools as necessary.
* Depending on the content of the treatment, you may not be able to apply makeup on the day.
*The clinic does not provide makeup tools.

We accept nurse appointments for dermatology treatments (injections and surgery are not included).

*There is a nomination fee of 1,100 yen (tax included).
If you would like to request a specific nurse, please let us know when making your reservation.
*Please note that we may not be able to accommodate your request depending on the reservation status and staff attendance status.

You can make a request.

Check out the doctor's schedule here. →https://biancaclinic.jp/doctor/

Only Dr. Hotta, existing patients, referrals from existing patients, and online salon members only.

Please register for the online salon here. →https://www.bianca-salon.fants.jp/

[How to use matchmaking introduction coupons]

‌

❶ Tap “Medical Examination Ticket” on the official LINE menu bar

❷Tap “≡” on the top left

❸Tap “Introduce a friend”

❹ Copy the “reservation link with referral code” and share it with your friends

*If your friend wants to make a reservation over the phone, please tell them your referral code.

❺If your friend uses the referral coupon at the first checkout,

You will also receive a coupon according to the reward system.

You can also save up coupons and use them all at once.

(Example: If you introduce 10 people, you can use 10 yen worth at once)

❻Please notify us in advance when using the referral coupon.

‌

*After your friend is sure to come to the hospital

Please make a reservation in person by phone or online.

* Merchandise products are not eligible for discounts

*Can be used for purchases totaling 10,000 yen or more, excluding merchandise.

When you join our online salon, we have set up a priority reservation system that allows you to make reservations two months in advance of opening to general patients as a benefit of Salome.

This system will allow patients who have previously had difficulty in making reservations to name doctors and courses to make reservations as soon as possible.

However, as reservation slots are limited, we have received a large number of inquiries.

Please arrive with plenty of time to spare as it varies depending on the reservation details and the patient.

Please inquire at the time of counseling as it varies depending on the surgical procedure and the anesthesia to be used.

WEBSITEWhen making an appointment, we accept the following items for first-time patients.

[Consultation for surgery]: Reservation for counseling only on the day

[Injection consultation]: Reservation for counseling + treatment on the day (no treatment is also possible)

[Skin consultation]: Reservation only for counseling on the day

If you have any other requests, please contact us by phone.

We do not allow anyone other than minors or those who need an interpreter to attend counseling or treatment.note that.

18If you are under the age of XNUMX, you may be required to have a parental consent form and be accompanied by a guardian for some treatments as a minor.

[Counseling only]

You can come to the hospital by yourself, and there are no required documents.

[Treatment such as laser and injection treatment]

You can come to the hospital by yourself, but you need a parental consent form.Please print it out here, fill it out, and bring it with you when you come to the hospital.

https://biancaclinic.jp/contact/

[Surgery]

You can come to the hospital by yourself, but we ask that you be accompanied by a guardian at the time of payment.Parents are welcome to attend surgery counseling.

If you are pregnant, please refrain from all treatments.Thank you for your understanding.

The price and discount rate for the monitor differ depending on the application of the treatment, the degree of change, and the exposure of the photos and videos.
Your doctor will determine the details of the monitor during counseling.

The type of anesthesia used varies depending on the procedure, but anesthetic cream, laughing gas anesthesia, relaxation anesthesia, intravenous anesthesia, and general anesthesia are available.

Depending on the content of the operation, the date of surgery,1Monthly follow-up,3All patients visit us for a follow-up examination after a month.

It may be necessary to visit the hospital to remove the fixation, remove the stitches, etc., so please contact us when you visit.

Surgery is guaranteed from the date of surgery1It's a year.If the doctor determines that it is necessary, we will perform the re-operation, but we will charge separately for anesthesia, options, fixation supporters, etc.For details, please contact us during counseling.

Please inquire at the time of treatment as it varies depending on the treatment.

Most of our hospital's hyaluronic acid preparations last approximately 12 months, and those used for soft areas such as tear sacs may last approximately 6 to 8 months.

Please note that the duration may vary from person to person.

Our hospital charges an injection treatment fee of ¥24,200 (tax included).

Therefore, the treatment fee + (desired area x required number of hyaluronic acid) + needle fee of ¥2,420 (tax included) will be the same-day fee.

One bottle of hyaluronic acid costs ¥1 (tax included), but a bottle from the tip of the nose to the bridge of the nose costs ¥84,700 (tax included).

It is possible.

Suitability will be determined by your doctor's examination, so please consult with your counselor and doctor on the day of your appointment.

Although it varies from person to person, symptoms of swelling and internal bleeding may occur. Although it varies depending on the injection location and injection amount, swelling and swelling are most likely to occur on the 2nd to 3rd day after injection, and will gradually subside over time.

*The lips are a common area for swelling symptoms. Downtime for the forehead is longer than for other areas, and you may experience swelling and headaches. The swelling gradually decreases, and swelling around the eyes and nose may occur.

At our hospital, we purchase one bottle (1cc) for each body part.

Injection of the remaining amount of hyaluronic acid will be handled as follows.

【2Within a week]: Available (needle cost only)

【2Week ~1Within a month]: Available (treatment fee + needle fee)

※ 1Medications that have passed for a month will be discarded as they are outside the applicable period for residual infusion.

*Also, if the remaining amount is low, it will be difficult to re-apply at a later date, so we will discard the drug.

■Only the clinic where the treatment was performed and the doctor in charge are available.

At our hospital, after the injection, we ask you to wait two weeks before receiving any skin treatment.

Please also check with the hospital where the treatment will be performed.

There will be one part for both the left and right sides.

At our clinic, skin treatments are possible as long as two weeks have passed after the treatment.

However, treatments that place strong pressure on the hyaluronic acid injection site

This is not recommended as it may affect the injected hyaluronic acid.

Please note that this is your responsibility.

We cannot provide all treatments during pregnancy.Please note.

Regarding treatments during pregnancy,

Please check with your primary gynecologist or obstetrician.

There is no problem if it is after the next day, but

If you are concerned about swelling or edema, please refrain from using it for about a week.

If you are unsure of the condition of the injection site at the time of examination,

You may be asked to shave your hair at the doctor's discretion.

Please note.

There are no particular restrictions, but if the treatment involves downtime,

It is preferable that the redness and swelling have subsided,

I hope you can leave it for about a week.

After your consultation, you can receive treatment on the same day.

It doesn't matter whether you wear makeup or no makeup.

However, ``I want you to check your usual atmosphere when examining me.''

If so, I would appreciate it if you could put on some makeup.

*If you are wearing makeup, please disinfect the injection site before the treatment or

You can choose whether you want your face washed or not, so please tell the concierge in charge.

We use local anesthesia, but if you wish.

It is also possible to use laughing gas anesthesia (¥6,050) as an option.

On the day of your appointment, please let the concierge and doctor in charge know that you would like to be monitored.

It depends on the degree of expected effect, such as how much change you can expect.

Also, those who can cooperate with taking photos and videos will be eligible, and the screening will be done through consultation with a doctor.

If your first visit is just counseling, it will take approximately 1 to 1.5 hours.

If you wish to have both counseling and skin treatment on the same day, please pay after 1 hour of counseling and then treatment time of 30 minutes to 1 hour (depending on the treatment content), approximately 2 to 3 hours in total.

If you wish to have both counseling and injection treatment on the same day, please pay after 1 hour of counseling, and then treatment time will be 30 minutes to 1 hour (depending on the content of the treatment and whether or not anesthesia is required), approximately 2 hours in total. It's 3 hours.

*However, in the case of an injection treatment designated by Dr. Kida, we expect it to be very crowded, so please allow 2 to 3 hours for your visit.

Injections such as hyaluronic acid and Botox can be performed on the same day by just making a reservation for a consultation.

Surgery and skin treatment will be scheduled on a separate day, so please make your payment and reservation on the day of your visit.

For safety reasons, we do not allow children to accompany us.

ID card for first visit(Health insurance card, driver's license, passport, etc. that can confirm the date of birth)Please bring

For skin treatment, you will be asked to wash your face, so please bring your own make-up if necessary.

Generally, the initial consultation and counseling fees are free.

For first-time consultations with Dr. Hotta, Dr. Yasugi, Dr. Iwama, Dr. Miyamoto, Dr. Maeda, and Dr. Uotani, an initial consultation fee of 5,500 yen (tax included) will be charged.

Please note that if you visit Dr. Iwama, Dr. Miyamoto, or Dr. Maeda for a follow-up consultation only, a follow-up consultation fee of 3,300 yen (tax included) will be charged.

However, the re-examination fee for Dr. Iwama will be waived for those who [purchase or book the proposed treatment on the same day] and [purchase skin care products worth 1 yen or more (excluding tax)].

Regarding the appointment of Dr. Kida
The initial consultation fee for Dr. Kida is 11,000 yen.
Also, if you only receive counseling at your follow-up visit, a counseling fee of 33,000 yen will be charged.

*Please note that our clinic's discount system cannot be used for treatments by Dr. Kida.

* Depending on the treatment, a Vectra usage fee of 5,500 yen (tax included) and a VISIA usage fee of 3,300 yen (tax included) may be charged separately.

Cash, credit card (lump sum only), medical loan (Aplus,FLEX) is available for use.

■Can be used together

■For medical loan payments, the examination results may not be available on the same day.

Only lump sum payment is accepted at the time of accounting.Depending on the card company, it may be possible to change the number of payments after accounting, so please contact the card company.

In addition to the amount of money required for the operation, anesthesia fee, supporter fee, blood collection fee, preoperative examination fee, etc. may be charged.
Please note that Dr. Hotta, Dr. Yasugi, Dr. Iwama, Dr. Miyamoto, Dr. Maeda, and Dr. Uotani will charge an initial consultation fee of 5,500 yen (tax included), 5,500 yen (tax included) if Vectra is used, and 3,300 yen (tax included) if VISIA is used.

Please inquire at the time of counseling for details.

Please see the transportation expense subsidy system.

→https://biancaclinic.jp/clinic/#transport

Only cards in the name of the person can be used.

If you are using a card with a name other than yourself, please make sure that the person with the name accompanies you at the time of payment.

Applies to amounts of 5 yen or more.

Consultation hours are from 10:00 to 19:00.

The final reception time is 17:00 for first-time patients,

Please note that the return visit will be at 17:30.

The office is closed on irregular days. (Excluding year-end and New Year holidays)

Please check the clinic introduction on the HP for business days. →https://biancaclinic.jp/clinic/

We do not have our own parking lot.

If you come by car, please use the nearby public parking lot.

If you are undergoing surgery, please refrain from driving after surgery, so please come to the hospital by public transportation.

There is a guide with photos from the nearest station.

Ginza →https://biancaclinic.jp/guide

Omotesando→https://bianca-omotesando.jp/clinic/#id_access

HouseHP,Reservation,InstagramWe will guide you at.

Ginza →https://biancaclinic.jp/recommend

Omotesando→https://bianca-omotesando.jp/category/news/

Reservation→https://page.line.me/cin6511g?openQrModal=true

Instagram→https://www.instagram.com/biancaclinic/

BIANCA CLOSETIt is sold at.

https://www.by-bianca.com/

There are products that require a doctor's examination before purchase, so in that case, please make an appointment for a doctor's examination first.

If you have completed the examination, please purchase after logging in as a member.

When you join our online salon, we have set up a priority reservation system that allows you to make reservations two months in advance of opening to general patients as a benefit of Salome.

This system will allow patients who have previously had difficulty in making reservations to name doctors and courses to make reservations as soon as possible.

However, as reservation slots are limited, we have received a large number of inquiries.

We have staff who can speak English and Chinese, so customers from overseas can use our services with ease.

For reservations and inquiries, please contact the following number.

050-3196-4834

Before and after vaccination3Please make a reservation at least one day in advance.

You can check it from my page.
Click here for instructions on how to check your My Page.

 https://biancaclinic.jp/recommend/33256/