The procedure varies depending on the patient's history of visits to our clinic.

 

In any of the following cases"By 11:59 p.m. two days before your reservation date (the day before the day before)"

The cancellation deadline (cancellation policy) applies.

If the deadline has passed, a flat rate of

Please note that an administrative fee of 2,200 yen (tax included) will apply.

*Please pay during your next visit.

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[For Patients Visiting Our Clinic for the First Time (Initial Visit)]

Since the system integration has not yet been completed, you cannot perform these operations via LINE or the web.

We apologize for the inconvenience, but please call the clinic.

 

*Regarding "cancellations," to ensure a smooth process,

　We have implemented a "24-hour automated recording (voice guidance) system."

　Please follow the voice prompts to make your recording.

 

*Please note that we cannot process "changes" via the voice recording feature. Please speak with an operator during business hours.

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[Patients Who Have Already Registered Their Medical Card (Returning Patients)]

You can perform a "cancellation only" action via the official LINE account or your online account page.

If you would like to "change" your reservation,

Please cancel your reservation and make a new one for your desired date and time.

 

▶ Click here for our official LINE account

https://page.line.me/cin6511g?openQrModal=true

 

"How to Cancel via the Official LINE Account"

• 1. On the official LINE chat screen, tap “Click here for menus” at the bottom of the screen, then tap “Reservations.”

• 2. Tap "≡ (Menu)" in the upper-left corner of the screen > "Reservation List"

3. Tap “View Details” > “Cancel Reservation” for the relevant reservation.

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▶Click here to log in to your My Page

https://x.gd/Exyed

 

"Cancellation Procedure via the Online Reservation System (Medical Force Reservation System)"
1. Open your My Page by clicking the "Appointment" link on the clinic's official website or similar site.
2. Go to “三 (Menu)” > “Reservation List” in the upper-left corner of the screen (*If prompted to log in, enter your registered email address and password).
3. Tap “View Details” > “Cancel Reservation” for the relevant reservation.