The "channel (route, transit)" through which you made your reservation, and

You may be logged in to a different "page."

■Primarily patients who are [seeing us for the first time] or [returning patients who are booking an appointment via the web or LINE for the first time]

As a general rule, the reservation system allows you to check, change, or cancel your reservation only through the same channel you used to make it.

Please review the following.

[Reason 1: You are trying to view a reservation made on LINE using a web browser (such as a website).]

• Solutions: Reservations made via LINE will appear only on your LINE My Page.

• Open the official LINE app and follow the steps below.

▶ Click here for our official LINE account

https://page.line.me/cin6511g?openQrModal=true

"Cancellation Procedure"

• 1. On the official LINE chat screen, tap “Click here for menus” at the bottom of the screen, then tap “Reservations.”

• 2. Tap "≡ (Menu)" in the upper-left corner of the screen > "Reservation List"

3. Tap “View Details” > “Cancel Reservation” for the relevant reservation.

• *If you are a returning patient and your name is listed as “Guest,”
• 　The LINE integration has not been completed.
• 　Please refer to item (2) below.

[Reason 2: You're trying to view a reservation made via a web browser (such as a website) on LINE]

• Solutions: Reservations made through our website or other channels will appear only on your My Page.

• Please use the "same email address and password you used when making your reservation" via the link below

• Please log in to check.

•  

  • *If you forget your password, you will need to reset it yourself.
  • 　Please note that we are unable to perform this procedure at the clinic.
  •  
• 1. • • ▶Click here to log in to your My Page
       • https://x.gd/Exyed
       •  
       • ▶ Click here to check your registration status
       • https://reservation.medical-force.com/b/d7bb811e-ebd5-4b93-93f8-588864b24f15/user
       •  

     • 《"Web My Page Instructions"

       • 1. Open your My Page by clicking the "Appointment" link on the clinic's official website or similar site.
         2. Go to “Three (Menu)” in the upper-left corner of the screen > “Reservation List”
       • 　(*If prompted to log in, enter your registered email address and password.)

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  ▶︎ Click here for reservation confirmation and operation guide

  https://biancaclinic.jp/news/33256/