FAQ

It is possible.

WEBFor reservations, you can confirm the reservation details, date and time, and various precautions.

You can also change or cancel your reservation by yourself.

●Request for Advance Submission of the Online Medical Questionnaire (Required)

To finalize your appointment, please be sure to submit this by 11:59 p.m. [three days before your visit].

*If you make a reservation at the last minute, please submit the required information promptly after your reservation is confirmed.

*Please note that if you do not submit the required materials in advance, your counseling session may be shortened, or there may be a delay before we can assist you. We appreciate your understanding.

The clinic completes reservations in real time, 24 hours a day.

The smart reservation system "medicalforce (medicalforce)" has been introduced.

You can make reservations anytime, 24 hours a day, 365 days a year, via our official LINE account or website. (*Except during system maintenance.)

You can easily check, change, or cancel your reservation on your own.

*The time you wish to make an appointmentUp to one hour before.Reservations are available.

*For information on confirming, changing, or canceling reservations, please see [Q. Can I change or cancel a reservation made at the front desk or by phone through the system?]

[For Patients Visiting Our Clinic for the First Time (Initial Visit)]

If this is your first visit to our clinic, please use one of the following methods.

① Official LINE

② Online Appointment System (Medical Force)(medicalforce)(Reservation System)

*All reservation links posted on our website, official Instagram, and other platforms can be found here.

💡 To clinics currently using the “MedicalForce” appointment system

If you are already registered at another clinic that uses the same system,

You can log in using the same email address and passwordis.

*If you've forgotten your password,

　From the "Forgot Your Password?" link on the login screen

　Please reconfigure it.

　For security reasons, we are unable to reset your password at our clinic.

(Example) If you are already registered at “XX Clinic” as of January 2026, you can use the same information at our clinic as well.

 

*even if you use the same account,

　Appointment details and medical records from other clinics

　Please rest assured that none of this information will be shared with our clinic.

• ■ Request for your cooperation in the preliminary medical interview

• After your reservation is confirmed, please access it via your "My Page" or the link attached to your reservation confirmation email.

• We ask that you fill out the form in advance.

•  

  *If you make a reservation at the last minute, please submit the required information promptly after your reservation is confirmed.

  *If you do not submit the required materials in advance, your counseling session may be shortened,

  　Please note that it may take some time for us to get back to you. We appreciate your understanding.

   

• If you do not see the menu you are looking for

• If you don't see the menu item you're looking for in the reservation options, please contact us.

•  
• *For injection treatments: Botox, hyaluronic acid, and all types of skin-enhancing injections. Please select “Consultation on Injection Treatments.”

*If you would like to undergo a "VISIA" skin analysis, please select the treatment option that best matches your skin concern.

(For skin treatment consultations, we will always take photographs during your first visit.)

▶Line is here.

https://page.line.me/cin6511g?oat_referrer=PROFILE&openQrModal=true

• 《Operating Instructions》

• 1. On the official LINE chat screen, tap “Click here for each menu” at the bottom of the screen → “Reservations”

  2. Follow the on-screen prompts to select your desired menu and items

  ---

  ▶Click here for web reservations

https://biancaclinic.jp/contact/

《Operating Instructions》

1. 1. Tap “Web Appointment” or “Online Consultation” (If you live in the Kanto region, we recommend visiting the clinic in person)
   2. if you are already registered with medicalforce,
2. 　　Tap the "≡" icon in the upper-left corner of the screen → Select "Log In," enter your email address and password, and proceed to schedule your first appointment.
3. 3. if you have not yet registered with medicalforce,
4. 　　Select your preferred clinic → Select an option from “First Visit” → “New Registration” → Complete the reservation
5. 　*Please note that due to system specifications, you must complete the registration process at the time of booking; it is not possible to register in advance.

• [Patients Who Have Already Registered Their Medical Card (Returning Patients)]

Even if you have visited us before, please use one of the following methods.

① Official LINE

② Online Appointment System (Medical Force)(medicalforce)(Reservation System)

*All reservation links posted on our website, official Instagram, and other platforms can be found here.

*If you have already registered your patient card via LINE, please use the official LINE account as a general rule.

(Since, if you make a reservation via option (2), you will not be able to confirm, change, or cancel your appointment via LINE until your next visit)

• ■Reservations through the official LINE (recommended)

• You can make an appointment by clicking "Click here for each menu" → "Appointment" → "Reappointment" at the bottom of the talk screen.

•  
• The medical records are managed and operated in a common chart for both Ginza and Omotesando clinics.
• 　Anyone who has visited the clinic at least once is subject to a uniform policy
• 　Please select your appointment type from the "Follow-up Visit" options.
•  

• ⚠️ Please be careful when selecting the "Skin Treatments" appointment option.

  If you have already had an examination or consultation regarding a specific area,

• If you have received treatments at our clinic before or are currently enrolled in a treatment plan,

• Please select the following items when making a reservation

• For those who have already consulted with us about the desired site / signed up for a course.

•  

• *If you book an appointment under the "Consultation to Treatment" or "Consultation" categories,

• 　The same-day reservation slots are different from usual, and

• 　We may not be able to provide the treatment you request.

• ---

• ■Whether or not a medical examination is necessary

  • Cases in which a medical examination is "unnecessary

    • There is a history of medical examinations within the past year,

    • When continuing treatment on the same area with the same procedure

    • (Unless you request otherwise, treatment can be provided without a consultation.)

    •  

  • Cases in which a medical examination is "necessary

    • If a certain period of time has passed since the last treatment

    • When a new machine or procedure is introduced and the patient receives it for the first time

    • If you would like to discuss a different part of the body or a new problem, please contact us.

    •  

    • *Some items are not applicable*.

    • Even if it is within the period since your last visit,

    • If any of the following apply, you will need to be re-examined for safety reasons. (e.g., treatment for age spots)

    • ・If your doctor instructs you to return for another examination

    • ・Due to sunburn, etc.In the event of a significant change

    • ・In cases where there have been changes in your condition due to treatments received at other clinics, etc.

•  

• ■If you cannot find the menu

• If you don't see the menu item you're looking for in the reservation options, please contact us.

•  
• *For injection treatments:
• 　Botox, hyaluronic acid,
• 　Skin Care Injections in General "Consultation on Injection Treatments"Please select one.
• 　∟If you'd like to receive multiple types of hyaluronic acid or Botox treatments
• 　　Please make a reservation for only one slot.
• 　∟For all injection treatments, same-day appointments are available, so there is no need to contact us in advance.

▶Line is here.

https://page.line.me/cin6511g?oat_referrer=PROFILE&openQrModal=true

(*If you are not registered with LINE, please follow the steps below to make a reservation.)

• 《Operating Instructions》

• 1. On the official LINE chat screen, tap “Click here for each menu” at the bottom of the screen → “Reservations”

  2. Follow the on-screen prompts to select your desired menu and items

▶Click here for web reservations

https://biancaclinic.jp/contact/

《Operating Instructions》

1. 1. Tap “Web Appointment” or “Online Consultation” (If you live in the Kanto region, we recommend visiting the clinic in person)
   2. if you are already registered with medicalforce,
2. 　　Tap the "≡" icon in the upper-left corner of the screen → Log in, then select "Follow-up Visit" and your preferred service.
3. 3. if you have not yet registered with medicalforce,
4. 　　Select your preferred clinic → Select "Follow-up Visit" + your desired service → Register as a new patient
5. 　*Please note that due to system specifications, you must complete the registration process at the time of booking; it is not possible to register in advance.

The patient's visit history (initial visit, follow-up visit), andYou have made a reservation

The verification method varies depending on the "channel (route, method)."

Please review the following.

*As a general rule,Only at the same counter where you made your reservationYou can check and perform operations.

[For Patients Visiting Our Clinic for the First Time (Initial Visit)]

■ Those who made a reservation via links on our website, Instagram, or other social media platforms

• Reservation information is"My Page on the Website (Medical Force Appointment System)"It is displayed only there.

• *From LINE:We are unable to verify this.

•  

• 1. ▶Click here to log in to your My Page

  2. https://x.gd/Exyed

  3.  

  4. Procedure for confirmation.

1. 1. Open your My Page by clicking the "Appointment" link on the clinic's official website or similar site.

• 1. 2. Go to "≡ (Menu)" in the upper-left corner of the screen > "Log In," and enter the email address and password you used to make the reservation.

  2. 3. After logging in, tap “≡ (Menu)” > “Reservation List” again.

• ---

  •  
  • ■ Those Who Made a Reservation Through the Official LINE Account

• Reservation information is"Only from the official LINE account"Please take a look.

• *This information is not available on the website.

• • •  

    • ▶ Click here for our official LINE account

    • https://page.line.me/cin6511g?openQrModal=true

    •  
    • • 1. Procedure for confirmation.

      • 1. On the official LINE chat screen, tap “Click here for each menu” at the bottom of the screen, then tap “Reservation.”

      • 2.   Tap "≡ (Menu)" in the upper-left corner of the screen > "Reservation List"

• ---

  •  
  • ■ For those who made a reservation by phone

• Due to system limitations, you cannot check this via the website or LINE.

• We apologize for the inconvenience, but please call the clinic where you made your appointment directly to inquire.

•  

•  

• [Patients Who Have Already Registered Their Medical Card (Returning Patients)]

•  

  ■ For those who have already linked (synced) their LINE Patient Card

1. As a general rule, please use our "Official LINE" account.

2. Appointments made at the clinic reception desk or by phone are also,

3. All of this will be automatically updated on your "My Page" in the official LINE app.

   •  

   • 💡 Notes

   • The official LINE account and website (Medical Force Reservation System) are

   • If the services are not linked, you will not be able to check your LINE reservation online.

   • For detailed instructions, please refer to the guide below.

   •  

   •  

     ---

     •  
     • ■ For those who haven't linked their LINE account
4. The “Medical Force Reservation System” registered at the time of your reservation
5. Please log in to check.

6. (This includes patients who visited our clinic before August 2022 and have not registered for the LINE patient card.)

7.  

8. *This applies not only to online reservations but also to reservations made at the clinic reception desk or by phone.

9. You can check this in the "Reservation List."

10.  

11. *If you are unable to verify this using the steps above,"Reservation Confirmation Email"Please check there.

12. 　(Incorrect email address, or,
13. 　For example, if you have set up a rule to move messages to the Junk folder, etc.
14. 　In some cases, emails may not be delivered.
15. 　(Please check the settings on your device.)
16.  

17. *If you are unable to verify the issue using any of the steps above,

18. 　We apologize for the inconvenience, but please contact us.

19. ---

    • •  
      • ▶Click here to log in to your My Page
      • https://x.gd/Exyed
      •  
      • ▶ Click here to check your registration status
      • https://reservation.medical-force.com/b/d7bb811e-ebd5-4b93-93f8-588864b24f15/user
      •  

    • 《"Web My Page Instructions"

      • 1. Open your My Page by clicking the "Appointment" link on the clinic's official website or similar site.
        2. Go to “三 (Menu)” > “Reservation List” in the upper-left corner of the screen (*If prompted to log in, enter your registered email address and password).

▶︎ Click here for reservation confirmation and operation guide

https://biancaclinic.jp/news/33256/

The procedure varies depending on the patient's history of visits to our clinic.

In any of the following cases"By 11:59 p.m. two days before your reservation date (the day before the day before)"

The cancellation deadline (cancellation policy) applies.

If the deadline has passed, a flat rate of

Please note that an administrative fee of 2,200 yen (tax included) will apply.

*Please pay during your next visit.

[For Patients Visiting Our Clinic for the First Time (Initial Visit)]

Since the system integration has not yet been completed, you cannot perform these operations via LINE or the web.

We apologize for the inconvenience, but please call the clinic.

*Regarding "cancellations," to ensure a smooth process,

　We have implemented a "24-hour automated recording (voice guidance) system."

　Please follow the voice prompts to make your recording.

*Please note that we cannot process "changes" via the voice recording feature. Please speak with an operator during business hours.

[Patients Who Have Already Registered Their Medical Card (Returning Patients)]

You can perform a "cancellation only" action via the official LINE account or your online account page.

If you would like to "change" your reservation,

Please cancel your reservation and make a new one for your desired date and time.

▶ Click here for our official LINE account

https://page.line.me/cin6511g?openQrModal=true

"How to Cancel via the Official LINE Account"

• 1. On the official LINE chat screen, tap “Click here for menus” at the bottom of the screen, then tap “Reservations.”

• 2. Tap "≡ (Menu)" in the upper-left corner of the screen > "Reservation List"

3. Tap “View Details” > “Cancel Reservation” for the relevant reservation.

▶Click here to log in to your My Page

https://x.gd/Exyed

"Cancellation Procedure via the Online Reservation System (Medical Force Reservation System)"
1. Open your My Page by clicking the "Appointment" link on the clinic's official website or similar site.
2. Go to “三 (Menu)” > “Reservation List” in the upper-left corner of the screen (*If prompted to log in, enter your registered email address and password).
3. Tap “View Details” > “Cancel Reservation” for the relevant reservation.

The "channel (route, transit)" through which you made your reservation, and

You may be logged in to a different "page."

■Primarily patients who are [seeing us for the first time] or [returning patients who are booking an appointment via the web or LINE for the first time]

As a general rule, the reservation system allows you to check, change, or cancel your reservation only through the same channel you used to make it.

Please review the following.

[Reason 1: You are trying to view a reservation made on LINE using a web browser (such as a website).]

• Solutions: Reservations made via LINE will appear only on your LINE My Page.

• Open the official LINE app and follow the steps below.

▶ Click here for our official LINE account

https://page.line.me/cin6511g?openQrModal=true

"Cancellation Procedure"

• 1. On the official LINE chat screen, tap “Click here for menus” at the bottom of the screen, then tap “Reservations.”

• 2. Tap "≡ (Menu)" in the upper-left corner of the screen > "Reservation List"

3. Tap “View Details” > “Cancel Reservation” for the relevant reservation.

• *If you are a returning patient and your name is listed as “Guest,”
• 　The LINE integration has not been completed.
• 　Please refer to item (2) below.

[Reason 2: You're trying to view a reservation made via a web browser (such as a website) on LINE]

• Solutions: Reservations made through our website or other channels will appear only on your My Page.

• Please use the "same email address and password you used when making your reservation" via the link below

• Please log in to check.

•  

  • *If you forget your password, you will need to reset it yourself.
  • 　Please note that we are unable to perform this procedure at the clinic.
  •  
• 1. • • ▶Click here to log in to your My Page
       • https://x.gd/Exyed
       •  
       • ▶ Click here to check your registration status
       • https://reservation.medical-force.com/b/d7bb811e-ebd5-4b93-93f8-588864b24f15/user
       •  

     • 《"Web My Page Instructions"

       • 1. Open your My Page by clicking the "Appointment" link on the clinic's official website or similar site.
         2. Go to “Three (Menu)” in the upper-left corner of the screen > “Reservation List”
       • 　(*If prompted to log in, enter your registered email address and password.)

  ---

  ▶︎ Click here for reservation confirmation and operation guide

  https://biancaclinic.jp/news/33256/

We are unable to accommodate requests to be placed on a waiting list.

However, in the event of a cancellation,

Appointments are available at any time.

Via the web or LINEPlease check the reservation screen.

WEBReservations can be made to the extent that they appear on the reservation screen.

No specific doctor or nurse requested:

Counseling, skin treatments, and other services such asUp to 3 months aheaduntil

You can request a specific doctor or nurse:

Up to 1-2 months in advanceserves as a guideline, and

This may vary depending on when you make your reservation.

■ About the Date Reservations Open (When a Specific Therapist Is Requested)

Around the end of each month, at 12:00 p.m. on the designated date,

For the month two months from nowWe are now accepting reservations for this slot.

We announce our open days on our clinic's Instagram account.

Please check back from time to time.

(Example: Reservations for July 2050 → All slots will be released simultaneously at 12:00 p.m. on a specified date around the end of May 2050)

*New appointment slots are now available for Dr. Iwama, Dr. Nakao, and Dr. Yagasugi as well.

　We open them all at once on the designated date.

*Please note that we do not accept phone reservations for Dr. Iwama.

365Day,24TimeWEBReservations are available. However, please note that this service may be temporarily unavailable due to system maintenance. Please understand this in advance.

In order to protect your personal information and prevent problems with identity verification, reservations must be made byWe accept reservations directly from the person himself/herself. (The same applies to reservation confirmations, changes and cancellations.)

If you are unable to make an appointment in person due to unavoidable circumstances, please contact the clinic.

PartWEBSome treatments cannot be booked in advance. For details, please call us.

■The Process Leading Up to Surgery

1. First of all,Counseling only."Thank you for visiting our clinic, and

　 We will determine the appropriate surgical procedure after consulting with your doctor.

2. If you wish to apply based on the proposal we have submitted,

　Filling out the required forms ~ Reservation deposit (of the total amount)20% minutes）

　PayWhen I say, “Let’s eat,”

　We can secure a surgery datewill become.

　*Please complete the necessary procedures on the day of your counseling session, or

　Or based on the estimate

　Please come back on another day just to “complete the paperwork.”

　You will need to come to our clinic.

3. On the day of your surgery, the remaining balance (80Please pay (X%) of the total, and

　  You will undergo the surgery as specified in your contract.

■Warnings and Cautions

・ As a general rule, cosmetic surgery procedures are not performed on the same day.

　Based on your preferred surgery date,

　Please complete your counseling session in advance.

・ Counseling—For those who have completed the necessary procedures

　We are scheduling surgeries in order.

　We are unable to schedule appointments in advance for "surgery only."

　Please be advised in advance.

・ For those who live far away,

　Based on your preferred surgery date

　Please complete the "online counseling" session in advance.

　*If you live in the Kanto region, we recommend that you visit our clinic.

▶Click here to make an appointment for online counseling.

https://biancaclinic.jp/contact/

▶ Click here for the online counseling registration process

https://biancaclinic.jp/online/

You can manage this from the official LINE app or your My Page on the website.

Post-treatment follow-up consultation and monitor photography (select number of months elapsed)" + date and time + physician in charge

to make a reservation.

Those who wish to change or cancel:

If you make an appointment at the clinic reception desk or by phone,

Please cancel the reservation and then make a new one.

Dermatological treatment onlyPossible. (Injections and surgery are not covered)

※Nomination fee 1,100 yen (tax included)A fee will be charged.
*If you wish to nominate someone, please be sure to let us know at the time of reservation.
*Please note that we may not be able to meet your request depending on reservations and availability.

It is possible.
Please check the individual doctor's page for his/her attendance schedule.

▶Click here for the doctor's work schedule.
https://biancaclinic.jp/about-clinic/

⚠️ for Dr. Hotta's nomination: ⚠️

Initial Consultation Fee (for the first visit only): 5,500 yen (tax included); additional fees may apply

Only those who meet any of the following criteria may be nominated

(1) Initial visit

Individuals referred by our existing patients

(2) Re-examination

*No initial consultation fee is required in any of the following cases:
・Returning patients at our clinic (those who have previously received treatment from Dr. Hotta)
・Returning patients at our clinic (those who have previously received treatment from Dr. Okubo or Dr. Saiga)

▶For other fees, click here.
https://biancaclinic.jp/price/price-cat/other/consultation-fee/#

Both initial and follow-up visitsAll web reservationsPlease contact us at the following address.

We are unable to accommodate requests to be placed on a waiting list.

Please check the online reservation page periodically.

■Open Days for Reservations

Around the end of each month, at 12:00 noon on the designated date for the following monthWe are open for reservations for

We've posted an announcement on our clinic's official Instagram account, so

Please check this.

*New slots are also being opened all at once.

*Please note that we do not accept reservations by phone.

　Please check the online reservation page periodically, and

　If a spot becomes available, please reserve it yourself.

■ About Months for Which Reservations Are Available

Up to 1-2 months in advanceserves as a guideline, and

This may vary depending on when you make your reservation.

■ Same-Day Treatments for Age Spots, Moles, and Warts (Performed by a Physician)

On the day of your appointment, please come in for “counseling only.”

We will assess your condition and schedule your next appointment.

*For treatments that can be performed by a nurse, we may be able to accommodate you on the same day if the equipment is available.

▶Click here to see the doctor's work schedule.

https://biancaclinic.jp/about-clinic/

▶Click here for availability.

https://biancaclinic.jp/contact/

*Each doctor's work schedule is as follows:

　Please check the doctor's profile page and other relevant information.

■Full-time

Dr. Hotta:https://biancaclinic.jp/doctor/hotta/

Dr. Minami:https://biancaclinic.jp/doctor/minami/

Dr. Hattori:https://biancaclinic.jp/doctor/hattori/

Dr. Ikeda:https://biancaclinic.jp/doctor/ikeda/

Dr. Akashi:https://biancaclinic.jp/doctor/akashi/

Dr. Hayama:https://biancaclinic.jp/doctor/hayama/

Dr. Yokoyama:https://biancaclinic.jp/doctor/yokoyama/

Dr. Fujihashi:https://biancaclinic.jp/doctor/fujihashi/

Dr. Hatate:https://biancaclinic.jp/doctor/hatade/

■Part-time

Dr. Yagasugi:https://biancaclinic.jp/doctor/yasugi/

Dr. Nakao:https://biancaclinic.jp/doctor/nakao/

Dr. Iwama:https://biancaclinic.jp/doctor/iwama/

Dr. Maeda:https://biancaclinic.jp/doctor/maeda/

Dr. Miyamoto:https://biancaclinic.jp/doctor/miyamoto/

Dr. Uotani:https://biancaclinic.jp/doctor/uoya/

■Other Affiliations (Once a month, regular part-time)

Dr. Okubo:https://biancaclinic.jp/doctor/okubo/

Dr. Saiga:https://biancaclinic.jp/doctor/saiga/

Dr. Kida:https://biancaclinic.jp/doctor/kida/

Dr. Tsukiyama:https://biancaclinic.jp/doctor/tsukiyama/

If you are more than 10 minutes late, we regret to inform you that we may have to cancel your appointment (no treatment or counseling on the same day).

Please note that we may not be able to accommodate late arrivals even if we are notified in advance, depending on the availability of the reservation on the day of the appointment.

■First-time visitors

To confirm your identity,

Identification (My number card, driver's license, insurance card, passport, etc.)

Please be sure to bring the

■ First-time Patients / Returning Patients

・If you would like to receive treatment (skin or injection therapy) on the day of your visit,

　Please bring your own makeup supplies if needed.

*Please note that the clinic does not provide makeup supplies.
*Depending on the treatment, you may not be able to wear makeup on the day of your appointment.

・If you are receiving gynecological treatments (such as Alma Duo, Forma V, etc.),

　Please bring a napkin.

　Since the treatment is performed by applying a special gel,

　There is a possibility that your underwear may get dirty.

You can check how to use My Page at the URL below.

 https://biancaclinic.jp/news/33256/

You can perform various reservation-related actions (such as changing or canceling a reservation).

Information on other great promotional offers, as well as,

We've sent you a coupon, so

Please be sure to add me as a friend.

▶LINEClick here to register as a friend.

https://page.line.me/cin6511g?openQrModal=true

As an introductory offerThe "Matchmaking Referral Program."is available.

For those who have been attending BIANCA

∟Recurrence: Referrer

For prospective BIANCA customers

∟Initial visit: for those who receive a referral

For every return patient referred for a first visit, a new patient is referred for a second visit.

"To whom it may concern," "To whom it may concern."

Points are awarded for each, and accumulated points are

Available as a discount at checkout depending on the amount paid.

(1,000 points = 1,000 yen)

⚠️Points usage notes: ⚠️

Available for charges totaling 11,000 yen (tax included) or more.

Not available for merchandise purchases.

Only for referrals from patients who have visited our clinic before.

▶For other detailed instructions, click here.

https://biancaclinic.jp/news/30246/

Please note that the time of your visit may vary depending on the nature of the treatment. Due to the nature of medical treatment, we cannot promise an exact end time, so please allow plenty of time for your visit.

This varies depending on the surgical procedure and the type of anesthesia used, so please inquire during your consultation.

We ask that you enter the room alone during counseling and treatment to protect your privacy and ensure your safety.

Please consult with us in advance if you need an escort for minors, the elderly, or those who need an interpreter. We appreciate your understanding and cooperation.

Available depending on the content.

■Injection therapy (whether initial or repeat visit)

Available for same-day treatment, or counseling only.

If you wish to have the treatment, you do not need to contact us in advance. Please fill out the medical questionnaire to indicate whether or not you wish to receive treatment.

■Surgery (whether initial or repeat)

Counseling only, surgery on a separate date

For details, please refer to "How can I make an appointment for surgery? Please refer to "Q. How can I make a surgery appointment?

■Skin Treatment

First-time visitors.

(1) For reservations made via the web

If you choose "from consultation to treatment

　Available up to the treatment on the same day

　*There are no reservation items until the treatment depending on the menu. In that case, please contact us.

If you choose only consultation

　Available only if there are openings on the day

　If you want to ensure same-day treatment, please contact us in advance.

(2) For reservations made by phone

　Please let us know what you would like to do.

　Please note that we may not be able to perform all of the requested treatments depending on the availability of reservations. Please understand this in advance.

Re-examination

① Those who have already discussed their desired treatment / Those who have previously received the same treatment / Those currently enrolled in a treatment plan

　LINE Reservation Items"Those Who Have Already Had a Consultation / Those Who Have Enrolled in a Course"Please select, and then,
　Please make an appointment for treatment only.

For those who have not yet consulted with us about their desired menu.
　"From Consultation to Treatment"Please select from the reservation options below.
　*Please contact us if there is no reservation item for your desired menu.

18The following regulations apply to students under the age of 18 (currently enrolled in high school).
*A parent or guardian may be required to submit a parental consent form and be accompanied by a parent or guardian for certain procedures.

■Counseling only

You may visit the clinic in person only.
There are no required documents to be submitted, but please note that we cannot accept contracts on the same day if you come to the clinic alone.
*When considering surgical procedures, we ask that a parent or guardian be present whenever possible in order to share accurate information.

■Laser and injectable treatments

You may come to the clinic in person only, but you must submit a parental consent form.

Please print out the form below, fill in the required information, and bring it with you to the hospital in advance of your visit.

https://biancaclinic.jp/contact/

■ Surgery

You may come to the clinic alone on the day of your visit, but we ask that you be accompanied by a parent or guardian at all times during checkout.
*Parents may wait in the waiting room during the surgery.

Note regarding payment methods.

• PayPayOnly balance payments are accepted. *Please be aware of the points awarded and the maximum charge amount.

• Credit cardIn principle, the card must be in the name of the patient. If you are unavoidably coming to the clinic alone and using a credit card in the name of a parent or guardian, we will call the cardholder to confirm his/her identity and payment agreement at the time of checkout.

For safety reasons, we ask that pregnant women refrain from all treatments. We appreciate your understanding.

All decisions are made by a physician based on counseling and medical examinations.

■Monitor screening criteria and fees

The above is limited to cases where the desired menu is being monitored.

The applicant must be willing to provide us with progress photos (up to 1 month, 3 months, or 6 months later, as the case may be).

Discount rates vary depending on the applicable treatment and conditions for use of photos and videos (e.g., the extent to which the face is shown).

*Please confirm any other details regarding your contract on the day of the event.

To minimize pain and anxiety, we offer a wide variety of anesthesia options.

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• Included in the basic fee

• As a rule, "local anesthesia" is included in injection therapy and surgical procedures.

•  

• Additional options to be selected

• The following anesthetics can be used in combination or selected according to your needs and the nature of the procedure.

• (anesthetic cream / nerve block anesthesia / sigh anesthesia / relaxation anesthesia / intravenous anesthesia / general anesthesia)

*Applications vary depending on the procedure, so please consult with the doctor at the consultation for details.

Depending on the nature of the surgery, we ask that you come back for a follow-up visit one month or three months later.
Please come to the hospital whenever possible for postoperative follow-up and condition check.
*If stitches or removal of fixation is necessary, a separate visit to the clinic on a designated date is required. Details will be provided at the time of consultation.

The warranty period is one year from the date of treatment (for all menus).

If the doctor determines that a revision surgery is necessary, the surgery will be free of charge within the warranty period.
However,Anesthesia, options, immobilizing supporters, and other expenseswill be charged separately.
*Further details will be provided at the time of counseling.

Varies depending on the procedure. Please consult your doctor during your consultation.

Most of our hyaluronic acid formulations last approximately 12 months, while formulations used for softer areas like tear troughs may last about 6 to 8 months.

Please note that the duration may vary from person to person.

The total amount is the "treatment fee + drug fee + cannula fee.

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• fee for medical treatment25,500 yen

• Cannula fee (per site) 2,600 yen

• Drug fee (1 bottle/1cc)Nose (tip to bridge): 124,600 yen,Other Areas: 89,000 yen

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All prices above include tax.

*This may vary depending on the desired area and the number of units required. Details will be provided at the time of counseling on the same day.

It is possible.

Please consult with a doctor on the day of your visit to determine the suitability of the treatment.

Swelling and internal bleeding may occur, depending on the individual.

It depends on the amount of injection, etc,2-3 days after surgeryis likely to be the peak of symptoms of edema and swelling sensation, and then gradually settles down over time.
*Please refer to one example below

■Precautions for each site

• Lips: This area is more prone to symptoms of swelling than other areas.

• Nose :Temporarily, the nasal bridge may appear thicker and the eyes may feel closer together, but this will recede in a few days.
  　　　For a few days, you may experience a "dull ache" when blowing your nose or putting on your glasses.

• Amount : Downtime is somewhat longer and may include swelling and headaches. as the swelling gradually moves downward,

• 　　　Temporary edema may appear around the eyes and nose area.

Our clinic charges 1 bottle (1 cc) per area.

If there are drugs that were not used up that day, they can be re-injected within the following time periods.

■Period of re-injection available and fees

• Within 2 weeks: 　Cannula fee only

• Within 2 weeks to 1 month:Treatment fee + cannula fee only

• After 1 month:After one month, the drugs will be discarded for quality control and hygiene reasons.

■ Provisions for reinjection

• Restrictions based on residual volume

• If the remaining amount is very small, we may discard it at our discretion on the day of the re-injection because it is difficult to make any change.

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• Limited to physicians and clinics in charge 　

• From the standpoint of safety and drug storage location, the treatment was performedSame hospital, same doctor.Only

At our clinic, we ask that you wait two weeks before receiving any skin treatments following an injection.

Please also confirm with the clinic where the treatment will be performed.

Both sides count as one area.

After hyaluronic acid injection,2 weeks elapsedIf you have done so, you can receive other skin treatments.

However, we do not recommend procedures that apply strong pressure to the injection site (facial massage, HIFU, radiofrequency treatment, etc.) for the following reasons

• Effect on shape: The injected hyaluronic acid may migrate and lose its shape.

• Impact on retention: If pressure is applied during the process of drug absorption into the tissue, the intended effect may not be fully realized.

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Please understand that we cannot be held responsible in the event that you undergo a procedure at another clinic at your own discretion and the finished product is affected.

being pregnant：Please check with your gynecologist/obstetrician in advance.

while pregnantFor safety reasons, we ask that you refrain from all treatments.Thank you for your understanding in advance.

while breast-feeding：Treatment is possible after 6 hours of breastfeeding abstinence,Hyaluronidase can be performed after 1 day of breast abstinence

Generally, the next day or later is not a problem.

If you are concerned about swelling or edema, please refrain from using it for about a week.

If you are unable to determine the condition of the injected area,

In some cases, the patient may be asked to shave his or her head at the physician's discretion.

Please be advised in advance.

There are no restrictions on the interval between other procedures, but if there is downtime (redness, swelling, etc.),

We recommend that you make an appointment only after your symptoms have completely subsided.

As a guide,About 1 week since the last treatmentPlease consider leaving it open.

In addition, if you are currently under a monitoring contract at another clinic, we ask that you refrain from having your treatment performed at our clinic as a general rule.

(*This may affect the photographs taken at other hospitals and may be a breach of contract.)

Please check with the clinic with which you have contracted for the treatment in advance to confirm whether or not it is possible.

Yes, same day treatment is possible.
Since the role of each agent is different, a higher synergistic effect (e.g., a more youthful impression and a more even facial line) can be expected when they are combined.

The order of treatment and the position of injection will be determined based on the condition of the patient's face on the day of the treatment, and the optimal plan will be proposed.

You may come to the clinic with or without makeup.

If you have a request for "Injection with a balance that matches your daily makeup."

Please come in with your regular makeup on. We will propose the best design for you based on the overall atmosphere of your face.

Makeup removal during surgery

Because the injection site needs to be disinfected, you can choose one of the following

Please inform the concierge in charge of your request on the day of your visit.

• Point off: The staff will wipe off the injection site only for disinfection.

• Whole face washing: You will wash your face in the hospital's powder room.

• 　　　　　No make-up tools will be provided. Please bring your own if necessary.

Local anesthesia is used.

If you are concerned about pain, a laughing anesthesia can be added at an additional cost of 6,050 yen. Please consult us on the day.

Hyaluronidase."It is possible to dissolve hyaluronic acid by injecting a drug that breaks it down called

We offer two types of drugs according to your constitution and allergy risk.

Drugs and charges (all listed below per site)

• Sheep origin : 38,200 yen

• Human origin:  69,300 yen *"Human-derived" drugs are less likely to cause allergic reactions and are safer.

• Cannula cost: 2,600 yen

If you wish to be monitored, please feel free to ask your doctor or concierge on the day of your visit.

The physician's consultation will be used to determine whether the monitors are suitable for the study (adoption).

Please note that we may not be able to meet your request depending on the condition of your face and the treatment.

All decisions are made by a physician based on counseling and medical examinations.

■Monitor screening criteria and fees

The above is limited to cases where the desired menu is being monitored.

The applicant must be willing to provide us with progress photos (up to 1 month, 3 months, or 6 months later, as the case may be).

Discount rates vary depending on the applicable treatment and conditions for use of photos and videos (e.g., the extent to which the face is shown).

*Please confirm any other details regarding your contract on the day of the event.

Depending on the menu of your choice,About 1 hour to 3 hours max.Thank you for your time.

Please note that the number of patients may change depending on the traffic on the day and the details of the procedure (with or without anesthesia, combination of procedures, etc.). Please allow plenty of time for your appointment.

Counseling only:Approx. 1.5 hours

Up to the same day treatmentApprox. 2 to 3 hours 

All of the above are approximate times only.

It depends on the type of treatment and availability of appointments. Please check below.

Injection therapy (hyaluronic acid, Botox, other skin growth injections, etc.)

The treatment can be performed on the same day of counseling.

• Skin Treatment 　

• We will begin with those customers who have reserved their treatment slots in advance.
  *Only if there is an available appointment slot on the day of the consultation, it is also possible to show up after the consultation.

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• surgery

• On the day of the eventCounseling onlyThe following is a guide to the

• For more information, please see "Q. How can I make an appointment for surgery?" for details.

We ask that you enter the room alone during counseling and treatment to protect your privacy and ensure your safety.

The following information is provided for accompanying children.

• ■Infants and preschoolers in tow

• Due to the sharp instruments and laser equipment in the hospital and the difficulty in ensuring safety, we ask that you do not bring infants (pre-school children) to the hospital.

• We ask that you please secure a place to leave your child in advance and come to the hospital alone.

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• ■Children of elementary school age and above

• You may be accompanied only if you are able to wait quietly in the waiting room alone.

• Please note, however, that for safety reasons, you will not be allowed to enter the examination or treatment rooms.

• *We ask that, whenever possible, you please secure a place to leave your child in advance and come to the hospital alone.
•  

Please consult with us in advance if you need an escort for minors, the elderly, or those who need an interpreter. We appreciate your understanding and cooperation.

Please be sure to bring identification (ID: insurance card, driver's license, resident certificate, my number card, passport, etc.).

In addition, please confirm below what is required depending on the nature of the treatment.

• For those who wish to have ■skin treatment

• You will be asked to wash your face before the examination, regardless of whether or not the procedure is performed on the same day. Please bring makeup tools if necessary.
• Cleanser, face wash, and sunscreen are provided in the powder room, but no makeup products are provided.

•  

For those who wish to have ■injection therapy

• You may be asked to wash your face before the treatment.
• Cleanser, face wash, and sunscreen are provided in the powder room, but no makeup products are provided.
•  

• ■ Surgery

• If you are considering signing a contract and making payment on the same day,

• Please bring cash, credit card, or other necessary items (bank book, bank seal, etc.) for medical loan approval to facilitate the process.

Discount rates vary depending on the applicable treatment and conditions for use of photos and videos (e.g., extent of face exposure, etc.).

*Please confirm any other details regarding your contract on the day of the event.

Basic counseling and medical examinations (initial and follow-up visits) are free of charge.

*For certain services, such as requesting a specific doctor or consultations involving the use of a skin analysis device,

Depending on the nature of the service, additional fees may apply.

Please see below for details.

▶For more information, click here.

https://biancaclinic.jp/price/price-cat/other/consultation-fee/#\34%208947

Cash, credit cards, medical loans, and QR code payments are accepted.

Credit card (lump-sum payment only)

　VISA / Mastercard / JCB / American Express / Diners Club / UnionPay, etc.

If you wish to pay in installments, please contact your credit card company after payment is made to change the payment method to "installment or revolving payment".

Touch payment is available.iD、QUICPay not available）

■ Debit

Only branded debit accepted (J-Debit not accepted)

QR code payment

　PayPay (only balance payments are accepted)

*Please pay attention to the point credit and the maximum charge amount.

Medical Loan

　APLUS / FLEX

*Screening is required to use this service. Please note that screening results may not be available on the same day.

About Combined Payments

　You can also combine multiple payment methods, such as "cash + credit card".

　We can accept two or more credit cards. Please ask our staff at the time of payment.

When you pay your bill at our clinicLump-sum payment.Only the

If you wish to pay in installments, we ask that you change the payment method to "installment payment later" or "revolving payment" through your credit card company's dedicated application or member website after completing the checkout.

*Availability of change and fees vary depending on the credit card company and contract. For details, please contact your credit card company in advance.

Depending on the treatment, there may be an additional fee for examination and other expenses.

We will provide you with an estimate of the total cost, including all of the following expenses

*Necessary items differ depending on the type of treatment, and will be explained in detail during the consultation.

Other costs associated with the treatmentAll prices shown include tax.

• Treatment Related: Anesthesia (from 12,100 yen), supporter/fixation device (from 3,850 yen)

• Inspection Related: Vectra usage fee (5,500 yen), blood test fee (11,000 yen)

Please refer to the "Transportation Subsidy Program.

▶Click here for more information.
https://biancaclinic.jp/news/50274/

As a general rule, only the name of the customer is accepted. If you use a name other than your own (family member, etc.), please follow the instructions below.

•  

• When accompanied by a nominee

• The use of this service is available as long as the owner of the account is present at the time of checkout.

•  

• If you have no choice but to come to the hospital alone

• Only cards in the name of a family member or a person with parental authority can be used.

• We will call the person in whose name the payment is made to confirm his/her identity and payment agreement at the time of checkout.

Available with a minimum total payment of 55,000 yen (tax included).

Clinic Hours10:00 AM to 7:00 PM

Last ReceptionInitial visit 17:00 / Re-examination 17:30

(*Last reservation may be earlier than the above depending on the reservation details.)

We do not have a specific regular holiday (irregular holidays).

Except for the year-end and New Year holidays, the clinic is open on Saturdays, Sundays, and national holidays.

For a detailed treatment schedule, please contact
Please check the calendar in the "Clinic Introduction" section of our website.

▶Click here for calendar
https://biancaclinic.jp/about-clinic/

There is no dedicated parking lot. Please use a nearby parking lot.

For your safety, please refrain from driving (car, motorcycle, bicycle) on the day of the surgery.

Please come to the hospital by public transportation.

The dedicated page on our website provides detailed directions with photos from the nearest station to each clinic.

If you are visiting us for the first time, please check before your visit.

▶Click here for access.

https://biancaclinic.jp/guide

Campaigns and SNS

　Campaign and Monitor Information

　Please refer to our website for more information on current campaigns and monitoring opportunities.

　▶Click here for campaign details (website)

　https://biancaclinic.jp/recommend/

　Official LINE (special coupons available)

　We offer coupons only for registered friends and distribute availability.

　▶Click here to register as an official LINE friend.

　https://lin.ee/bi1Issi

　Official Instagram (cases and updates)

　The latest case photos and daily life at the clinic are being updated.

　▶Official Instagram is here.

　https://www.instagram.com/biancaclinic/

The products we carry are also available at our official online store.

Please note that some products are not compatible with the online store. Please note that some products are not compatible with the online store.

Note on the purchase of the product.

• For products that require medical attention

• For safety reasons, some products can only be purchased after a doctor's consultation. If you wish to purchase such products, please make an appointment for a medical examination first.

•  

• If you have already had a medical examination

• Please log in as a member to make your purchase smoothly.

▶Click here for BIANCA CLOSET

https://www.by-bianca.com/

"English and Chinese"We have staff on hand who can handle this.

Please feel free to visit us even if you are coming from overseas or if you are not comfortable communicating in Japanese.

If you would like to make an appointment or have any questions, please call the telephone counter at any of our clinics.

Contact information for inquiries

• Ginza Branch: 050-3196-4834

• Omotesando Clinic: 050-1807-1593

▼Operations for Each Line

In the initial greeting (Japanese/English), select “#2 Foreign Language” → We will transfer you to the appropriate department. Please state the nature of your inquiry.

(If you are contacting us on someone else’s behalf, or if you are a hotel concierge at the guest’s place of stay, please use this form.)

Before and after vaccination, taking into account changes in physical conditionMore than three days."are requested to keep an interval between the two.

However, for safety reasons, if you are undergoing a surgical or injectable procedure, please contact us.Two weeks before and after.We recommend that you leave the room empty.

If you have any concerns, please feel free to discuss them with the doctor during the consultation.

You can check from the official LINE or My Page (various, documents list item).
▶Here is how to check My Page

 https://biancaclinic.jp/news/33256/